FNTC can manage the entire process for maintenance fee collections so you receive the money quickly and efficiently whilst ensuring the customer experience remains positive.

With extensive collections experience gained over the years, FNTC has a tried and tested approach.

FNTC recognises that clarity of communication is important and can advise you on consumer payment incentives and put measures in place to save you unnecessary costs.

These include:

• Fast and accurate notification of defaulters.
• Data cleaning; by ensuring that the invoice arrives at the correct address, your returned mail costs are minimised and the chances of making the collection are improved. As an additional benefit, FNTC can update your database with the new customer contact details, where possible.
  
  By ensuring your owner data is kept clean, you can keep up with the 10% of consumers who are on the move at any one point in time.
• Marketing inserts; by using the mailing as a carrier for other offers, you can reinforce the value proposition of the membership, incentivise early payment, generate additional revenues and of course save postage costs.

For more marketing information on how FNTC can help collect your maintenance fees please e-mail info@fntc.com or call:
+44 (0) 207 224 3533